Citizens Advice on energy topics Citizens Advice on energy topics

Citizens Advice is the official consumer body for energy-related issues in the UK. The government-supported charity uses research and evidence from the people who contact its advice service every day to understand the problems facing energy consumers. It helps solve these problems by engaging with industry, changing policy and supporting consumers to navigate the market by offering confidential advice online, over the phone, and in person, for free. In 2020 alone, Citizens Advice supported consumers with energy issues through 115,000 contacts.